Most recently, the team spearheaded the pilot and evaluation of Learning Pathways to help provide structure to all of the rich content available in its Inkling Library today. With its implementation of Inkling, and change to training content and processes, Whole Foods Market was able to eliminate 14 minutes of unproductive time per employee, per training engagement, which adds up to millions of dollars a year in labor cost savings. The Impact Award winner is constantly looking at new ways to leverage the Inkling platform to improve the operational knowledge of more than 100,000 store employees across more than 500 locations. In addition, the team has created a Top/Daily Reference Inkdoc that resides in Featured Content, and includes inventory updates, wait times, and other mission-critical updates that agents need to know. Not only have the prepared responses been a tremendous help to the agents, the process is significantly more efficient. Ready-to-use customer service responses were developed and added to the Inkling Library so that agents can reference the content as needed when working with customers. With Inkling, the team consistently takes a creative approach to supporting call center agents. The team at Abercrombie & Fitch broke out of traditional thinking when it discovered that conventional learning systems are great at what they do, but a more agile, knowledge management solution was needed to better enable the company’s retail support call center agents. As a result, managers can focus more effort on customer satisfaction.Ībercrombie & Fitch – The Innovation Award Inkling was brought in to deliver more engaging training to frontline workers, while relieving much of the pressure that restaurant managers felt about training and onboarding time.
#Inkling library update
The legacy solution created a great deal of corporate office work that required building out training content and understanding code in order to update the content – a very slow and cumbersome process. Prior to Inkling, the team had used a homegrown learning solution that did not integrate content with a learning system. At the same time, managers were able to focus less on training and more on providing a great experience to customers. The award-winning Jack in the Box team ignited change by speeding up and simplifying content creation and distribution, and making training more engaging for frontline workers. Winners of the 2022 Inkling Illuminate Awards include: My hope is that all of our customers continue to push Inkling to innovate at pace to solve their critical business challenges and improve employee engagement.”
“They are eager to explore beyond conventional approaches, bring innovation and enthusiasm to their partnership with Inkling, and enable their employees to learn at the speed of work. These customers are changing the game by empowering their frontline workers and flipping the training model from teach, study, and test to find, learn and do,” said Mike Parks, CEO of Inkling. “The winners of this year’s Illuminate Awards are at the forefront of the digital transformation of their companies’ employee experience. Winners were honored at Inkling’s annual Illuminate user conference, which was held in Las Vegas, Nevada. The annual awards recognize organizations for their commitment to innovation, operational agility, and the success of their employees. Inkling, a global leader in digital training and knowledge solutions for frontline workers, today announced winners of its 2022 Illuminate Customer Awards.
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